Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Email address when you join our waitlist
• Payment information when you purchase playlists (processed securely through our payment provider)
• Account information if you create an account
• Approximate location (country, region, and city) provided by our hosting provider at the time you create an account. This is not precise GPS location.
• Communications when you contact us
• Technical diagnostic information (e.g., browser type, error reports) when something goes wrong

2. How We Use Your Information

We use the information we collect to:

• Send you launch notifications and product updates
• Process your purchases and deliver educational content
• Respond to your questions and provide customer support
• Improve our products and services
• Understand where our students are, so we can plan campus outreach and support for your region
• Send you marketing communications (you can opt out at any time)

3. Information Sharing

We do not sell your personal information. We share information with the following categories of service providers strictly as needed to operate Melosofia:

• Payment processors
• Email service providers
• Hosting and infrastructure providers
• Error and performance monitoring providers
• Authentication providers (if you sign in with a third-party account)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Opt out of marketing communications
• Deactivate your account at any time from Settings → Deactivate Account. Deactivation disables your account and pauses access; your data is retained.
• Permanently delete your account and associated data by emailing hello@melosofia.com from the address tied to your account. We process deletion requests promptly. Some records (e.g., transaction history required for tax/accounting) may be retained as required by law.

6. Cookies and Analytics

We use essential cookies (or similar browser storage) to keep you signed in and remember your session. These are required for the service to function and cannot be turned off without signing out. You can clear them through your browser settings at any time.

We also collect anonymous usage statistics about how songs are played, such as which songs are listened to and for how long. These statistics are not linked to your account and do not include your IP address. When you open our site from a QR code on one of our printed flyers, we count that visit with the flyer's label and the time only. We do not use third-party advertising trackers.

7. Children's Privacy

Our services are intended for users aged 13 and older. We do not knowingly collect information from children under 13.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this privacy policy, please contact us at: hello@melosofia.com